Latest Technology used by Indian Organizations for Business Agility

Organizations are not shying away from using the latest technology so long as it brings business agility…here are a few examples.

If there’s one common thread we can weave around the winners of this time’s Best IT Implementation Awards, then it’s the use of the latest technology to bring business agility. Most winning organizations already had a full-fledged IT infrastructure in place, but they still needed that extra something to support business growth.

HDFC Standard Life Insurance Increases Repeat Purchase with BI

HDFC Standard Life Insurance for instance, was already using IT extensively for most of their business processes, and yet felt the need for an analytics solution to analyze declining customer satisfaction scores and get more insights than what the management already knew. The result--repeat purchase by customers went up by 27% and savings to the tune of USD 200,000.

Uninor Improves Customer Satisfaction with Home-Grown CRM

Uninor, the telecom giant, felt dissatisfied with their existing commercial CRM implementation, as their agents had to juggle multiple screens while responding to customers, thereby increasing average handling time. They dumped it and built their own, which provided a 360 deg view of customers on a single screen, resulting in 5% reduction in AHT and 3% reduction in repeat calls.

Myntra achieves 20x growth with a Hybrid Cloud

Myntra.com, the e-commerce retailer felt their existing IT infrastructure wasn’t able to cater to the ever-growing scale of business, particularly during seasonal surges. They implemented a hybrid cloud that created a seamless tunnel between their physical infrastructure and a cloud based one. As a result, they could handle 20x growth in business at 1.5 times the cost, in less than two months!

IndiaFirst Life Insurance uses IT to reduce policy issuance time to 30 Min from 15 Days

IndiaFirst Life Insurance also looked at the business problem and used IT to tackle it head-on. They reduced average issuance time, which is typically 15 days in life insurance industry to less than
30 minutes.

Infosys uses cutting edge technology to give seamless user experience to 165,000 employees

Infosys completely transformed their back-end infrastructure to deal with rapidly changing business paradigms so as to provide a seamless user experience across its 165,000 strong global workforce.

SVVC Bank deploys cutting edge storage to grow its customer base

The Shamrao Vithal Co-Operative Bank deployed enterprise storage to provide hosting/cloud services to more than 75 client banks.

Future Group revamps data center to maximize performance and minimize downtime

The Future Group did the largest technology refresh in the retail sector of its data center, by using the latest storage and virtualization technologies to minimize downtime and maximize performance.

Govt. of Maharashtra automates its SCM to increase revenue

The Govt. was not far behind either. The Maharashtra State Excise department built a highly customized supply chain management system to get a 360 degree view of day to day liquor transactions done by licensees, distilleries, manufactories of country liquor and IMFL, wineries, breweries, wholesalers, and even retailers.

Govt. of Maharashtra automates medicine supply chain to reduce cost of medicine by 20%

The Public Health Department, Govt. of Maharashtra also automated its entire supply chain and reduced the cost of medicines by 20%, which was used to procure more medicines within the same budget.

Flywheel Logistics overhauls logistics mgmt and reduces customer attrition by 25%

Smaller organizations are also looking at using the latest technology to bring business agility. Flywheel Logistics for instance, overhauled their logistics chain management to help reduce customer attrition by a whopping 25%.

OneAssist Increases customer base by 3x with PCI DSS Certification

OneAssist Consumer Solutions, which provides credit/debit card fraud protection achieved PCI DSS certification and increased its customer base 3x.

Please visit our Case Studies section to read these and hundreds of other case studies in detail.