Jolly App Bridges the Gap between Customers and Brands

Our life is largely dependent on electronics, appliances, gadgets, automobiles, etc. We buy it; we use it and dispose of it to buy another one. It’s a continuous cycle that never ends. The pain is when we want to connect to the brands for “Customer Care Support”.

Each time providing them with the details of your purchase documents, warranty papers etc are a big hassle. In most cases finding the right purchase documents at the right time never happens. This results in frustration. There are scenarios where the users were deprived of the warranty as they could not prove their purchase. Such cases lead to long-lasting bitter relationships that badly impact the brand’s goodwill.

Good customer service experience can change the entire perception a customer holds towards a brand. Customer Service and after sale support is the most important part of a product life cycle. Therefore, Jolly App is working on to combat these situations and bridge the gap between customers and the brands.

Umesh Agrawal, Founder of JollyApp shares technology, services, security and future of the customer service chatbot and AI-based app.

Jolly App - A Brief

App has been designed to take care of the customer’s pain points and fulfil their expectations. Jolly App came up with a solution to combat the post sales difficulties. It offers intelligent solutions to combat sales challenges.

The App works as an organizer for your items; it can keep records and manage the life cycle of your home appliance, electronics and automobiles. It can assist you whenever you need help in after-sales support, repairs, servicing, installations or emergency breakdowns for any of your products such as ACs, Washing Machines, Water Purifier, Refrigerators, Cars, Bikes, etc. So, each time you need to make a service request, just tap on Jolly App and connect to the company’s customer service seamlessly.

Technology and Deployment

Jolly App is an AI Powered Customer Service Mobile Application. It helps you connect to India’s top brands' customer care service hassle free. Jolly App has been crafted by Chatbot Technology Private Limited, a start uprising from Bengal, India. It has been recognized and certified by Govt. of India as “Startup India’ venture. The company is working on automation of customer service with the help of ChatBots powered by AI.

AI-powered customer service has picked up its fastest pace. It is a new revolution, which every industry is working on, to transform conventional customer service into AI-powered digital solutions and improve every aspect of customer journey including brand awareness, product knowledge, customer acquisition, after sales support and loyalty programs. According to marketing gurus, by 2020 more than 80 per cent of customer service will be conducted without engaging humans; it will be taken over by AI-powered ChatBots.

Customer Service Assistant Benefits

Calling up customer care support for any help has always been a big pain point; in most cases, you don’t have their numbers handy. Now you can connect to them simply by tapping on Jolly App.

Jolly App helps in organising and taking care of your items like the home appliance, electronics and automobiles. To use Jolly App, you just need to add the details of your items including their date of purchase, invoice copy, warranty period, product pictures and descriptions. Once the details are stored you can start using Jolly App to connect to the desired brand’s customer service. It has the option to share the details of your items through SMS, Emails and Messengers. Jolly App can also remind you about the periodic maintenance services, warranty status and AMC renewal dates.

How Secure Is The App?

Jolly App is a very highly secured mobile application. The data of the users is stored very securely on cloud by reputed service providers. Any data transfer that happens inside the app is encrypted. We are using the public-private key concept in the registration process and all monetary transactions are happening on the secured platform which is PCI – DSS compliant.

What All Services The App Offers?

With Jolly App, you can get easy Customer Service, Buy Extended Warranty & AMC for your home appliances, electronics, automobiles, etc directly from brands on the JOLLY APP. Along with managing of regular bill payments.

Store records of your bills and their due dates; make their payment timely and securely through JOLLY APP via Net Banking, Credit Card, Debit Card, and Wallets. With Jolly App, you can also make payments of your Mobile Bills, DTH, Data Card, Electricity Bills, Gas Bills and many more.

With App’s PRO features, you need not wait in long queue to speak to a customer care assistants. You can simply make a service request to the Jolly App by typing in a message and it will get the job done directly with the company’s service centre and follow up till the job is completed.

So, whenever you need a customer support, periodic service or repair work done, you can simply type in a message on JOLLY APP and it will take up the request and assist in getting the job done, without you having to worry about it.

Future Road Map of the App

The App was released in November 2017 with a very basic version. At present, it has lots more features to offer. Without much of an effort, we have already crossed 50000+ installs with the good number of loyal users, who are using the app on a regular basis for their benefits. It has users from PAN India who have enlisted their items on Jolly App to keep their purchase records handy and also connect to the customer care support.

We are anticipating a very good growth and looking to reach a minimum of 1 Million installs by the end of 2019. The app is still in a pre-revenue stage since all the features are free to use at the moment.