Importance of having an ethical AI system #TechTalk

We caught up with Suman Reddy, Managing Director, Pegasystems India, and discussed a wide-range of issues including the COVID-19 crisis, automation, Artificial Intelligence and the ethics surrounding it.

Said Suman Reddy, “We are seeing trends that automation is accelerating. We see investments increasing for Business Process Automation whenever there is a contraction in the economy. We have taken a position on Intelligent Automation that encompasses the broad Business Process Automation and Robotic Process Automation.”

He added, “When it comes to digital transformation, we always talked about achieving end to end automation. It not only has to be on the customer engagement channels. The need for automation has emerged where you need to ensure your employees who are servicing your end customers also should have a lot of digital automation in place.”

Check out the complete interview here…