DCM Shriram: The Digital Transform

Solution Requirement

For 130 years, DCM Shriram has put the customer at the centre of its business. The company works hard to maintain its trusted relationships through a long-standing tradition of providing the best in sugars, fertilizers, and cement. With increased global competition, real-time insight into customer data has become even more critical for success. DCM strives for every transaction, every interaction, and every event with a customer to be personal – and completed online, on the spot.

• Improve and standardize processes across business units
• Adapt to the digitized economy for continued business growth
• Access customer data in real time and respond quickly to customer demands

Solution Deployment

A longtime SAP customer, DCM Shriram once again decided to trust SAP with the core of its business. The company chose SAP S/4HANA to drive its digital transformation and counted on implementation help from the Digital Business Services organization at SAP. With SAP S/4HANA deployed using the SAP HANA Enterprise Cloud service, DCM can trust one source of customer data and can make decisions much more quickly while simplifying and innovating business processes.

Why SAP:

• A long and beneficial company history with SAP Solutions
• Full visibility of data and process enhancements with SAP S/4HANA
• Proven digital innovation capability and faster time to value
• Support to drive productivity and leaner business processes with the
• implementation of new solutions such as the SAP Incentive Administration application by Vistex, the SAP Invoice Management application by OpenText, and the SAP Integrated Business Planning solution for finance

Resolution:

• Moved from the SAP ERP application to SAP S/4HANA in just over five months with the help of Digital Business Services at SAP

• Enabled automation of processes with quick and ready access through the SAP Fiori user experience.
• enhance the user experience.
Solution Benefits

Faster: Processing time; Zero: Reconciliation issues

One: Version of the truth; <6 months: To go live

Simpler: Business processes across nine business units

Increased: Business productivity across nine business units

Mobile: Access to data in real time