CallHealth: Healthy and People Friendly

Solution Requirement

CallHealth aims to enliven its vision - Everything About Health - through a holistic three-dimensional integration of physical, virtual and innovation-driven services. The company empowers users by providing them access to the entire gamut of prevention, cure and wellness services and products anytime, anywhere.

All healthcare needs from consulting a doctor to diagnostic tests, buying medicines, getting medical services like nursing, physiotherapy and more can be done with the click of a button. CallHealth’s operations are built around an innovative platform that uniquely combines virtuality and mobility. The company’s aim is to change the way people consume healthcare. Towards extending these services CallHealth initiated the alpha testing of the platform in late 2015.

Solution Deployment

With all the advancements in medicine, the process of availing healthcare is caregiver centric rather than patient-centric. Due to the disconnected nature of and the lack of collaboration between healthcare service providers, patients often find it time-consuming to get the care they require. CallHealth envisions to change this and bring in a holistic healthcare approach that is developed around the patient. By leveraging IT, the company developed a platform that would empower patients with access to all healthcare services and products from the comfort of their homes.

The company wanted their platform to be always available and accessible to those in need while being highly secure and affordable; hence decided to gain the power of the cloud. Thus, kicking off the partnership with Microsoft. Azure offered the much-desired scalability for CallHealth. Azure also complied with global security standards, another essential requirement for CallHealth. Furthermore, data residency was a high priority for the company.

As a healthcare service provider, they had to ensure that their data resided in India. Microsoft Azure had India based data centres. Other factors that weighed in favour of Azure were its transparency in billing and the brilliant technical support that Microsoft offered. Add the pay-as-you-use model to this, it was an easy decision for CallHealth to make.

Solution Benefits

The benefits that CallHealth witnessed post adoption of Azure are Seamless Scalability: The auto scalability option and instant server sizing of Azure has given CallHealth the High Availability: Today, CallHealth enjoys high availability as Azure comes with 99.99% service level agreement on availability. High Security: Azure complies with the best in industry security practices and standards, hence CallHealth’s management can rest assured that their data is secure.