Building Digital Workplaces for the new normal world

The looming uncertainty of any further lockdown has motivated companies to become forward-thinking and cultivate an organizational approach of being future-ready. Companies are now racing towards creating efficient digital workplaces that are impactful for their organization. Transitioning to a digital workplace is no more an option for them but a necessity after the pandemic.

Migrating On-premise work to a personalized remote desktop

To create a modern workplace that optimizes business processes across the organization, a virtual desktop infrastructure (VDI) is an efficient system that involves the use of AI and ML capabilities. It is a technological shift from traditional office laptops or desktops to giving employees access to their work computers from practically anywhere in the world.

With just a simple login, employees will be able to use company-related apps/tools that are added to the remote desktop. Unlike other platforms, the secured network platform of VDI reduces the chances of a data breach to a great extent. A survey conducted by Gartner in 2020 reveals that 82% of company leaders plan to allow employees to work remotely some of the time. This does not mean that the idea of a physical workplace will be dead in the future, rather it will be just reimagined.

The holistic solution

Evolving computing issues may arise in a remote work setup. Manual intervention for these issues can scale-up costs and be time-consuming. IT environments are complex and malfunctions or errors can have an unwanted impact on business operations.

And it is here that self-heal IT operation comes into relevance.

Self-healing is the ability to detect an anomaly or error and automatically mitigate them without any human intervention. Since workforces are working remotely, there is a greater demand for absolute uptime. By leveraging Analytics and Automation, Self-healing technology can help companies achieve this intelligent service desk that resolves issues and even shoots off an automated email report about it to the IT administrator.

Backed by AI/ML, such hyper-automation is entirely possible where test scripts will evolve to mitigate such risks and will make remote working more agile.

It is true that not all remote workforces are the same and the needs or requirements of each workforce can be different. Such work dynamics require a holistic solution that can cater to all different aspects of digital workplaces. A cloud environment is the answer to these challenges.

Via a shared network among the company staff, company data is readily available and comparatively secure to be used from any remote desktop. However, this requires a well-thought data migration which involves chalking out an IT roadmap to strategize, plan and deliver.

Migrating to the cloud gives complete visibility into the company’s business and allows companies to analyze existing data and make improvements.

Applications that have Secure Sockets Layer/Transport Level Security encryption helps in avoiding data exposure or any kind of sensitive data communication to unauthorized users. A larger data storage is another key component that lets organizations worry less about otherwise arising issues in in-house servers.

An organization’s corporate data is its prime asset and any kind of data breach could cost much impact on business operations. In today’s modern workplaces where there are innumerable devices connected to use company data, a holistic system that provides easy deployment of corporate applications, and data protection for IT teams remotely is a need of the hour. 

Multiple tasks that an IT helpdesk carries out require them to rely on multiple external tools for configuring something as basic as installing a new software remotely. Tasks like this and many more can be streamlined, improvised, and automated by IT teams using evolved systems that accelerate digital journeys of organizations.

The system needs to be agile and secure while it helps reduce overall cost and the time IT team usually takes for deploying, managing, and retiring devices. A holistic system also reduces the necessary infrastructure required to maintain while ensuring ease of use for all the end-users.

The idea of being competitive and future-ready in today’s world largely depends on the apt adoption of technology. The market need is for companies to cease administrative and ineffective processes that are costly and time-consuming while becoming more agile.

The article is authored by Vamsi jakka, Senior Practice Manager, Happiest Minds Technologies