BookMyShow: Tech Books Shows On Time

Solution Requirement

BookMyShow operates 600 virtualized servers in a 90% virtualized environment. These servers are segmented into several zones, including servers for customer data and credit card information, database servers, and web application servers. In this complicated environment, maintaining firewall rules manually was a tedious task with potential for error.

The company needed a simpler and more reliable way to extend protection across isolated network segments that do not have access to each other. Protecting customer data and complying with the Payment Card Industry Data Security Standard (PCI DSS) is important to BookMyShow but previously these were very labour-intensive.

They used multiple open source tools, each with its own management console, for monitoring files and logs. The company also faced the problem of how to avoid taking the system down for emergency patching. On the one hand, public-facing servers are prone to attacks and need vulnerabilities patched. On the other hand, downtime leads to significant income loss.

Solution Deployment

Currently, BookMyShow deploys agentless and agent-based versions of Trend Micro Deep Security solution to protect 18 VMware ESX hypervisors, about 300 virtual machines and a small number of physical servers. “Trend Micro’s Deep Security solution integrates extremely well with the virtualization technology we use. It is installed at the hypervisor layer and gives us visibility into everything in our environment,” said Viraj Patel, VP of Technology, Big Tree Entertainment.

BookMyShow relies on Deep Security for comprehensive protection against sophisticated attacks throughout its complex virtualized environment. The solution’s firewall module solves the problem of securing isolated virtualized servers with central management of firewall policy and templates for common server types. The company uses virtual patching to protect against vulnerabilities without the disruption of a reboot.

Solution Benefits

The multiple security tools BookMyShow used to employ the required management from separate consoles. Today, the IT staff uses a single dashboard for greater efficiency. From there, they can monitor the operating system and application files and look for suspicious behaviour in log files. It’s easier to remain PCI compliant with centralized security controls that reduce the time and effort to support audits and produce reports on compliance status, detected attacks, and prevented vulnerabilities.